Powerup Casino Terms & Conditions

1. General terms

These Terms & Conditions form a legal agreement between you and the operator of Powerup Casino. They apply to the website, mobile services, account facilities, games, payment functions and other services made available through the platform. If you do not agree with these terms, you must not use the website or create an account.

The operator may update these terms from time to time to reflect changes to the service, technology, legal requirements or business practices. The current version will be made available on the website. Where appropriate, changes may be brought to your attention through the website or your account. Continued use of Powerup Casino after an update takes effect means that you accept the revised terms.

Additional terms may apply to specific games, payment methods, competitions, offers or promotional activities. If additional terms conflict with these general terms, the specific terms will apply to the relevant service or activity to the extent of the conflict. You should review all applicable conditions before participating.

Eligibility and lawful use

You must meet the minimum legal age and all other eligibility requirements that apply in your location before using Powerup Casino. You are responsible for confirming that online gambling is lawful for you. You must not access or use the service from a place where gambling or online gambling is prohibited.

• You must provide accurate, current and complete information when registering or using your account.
• You must use the service only for personal entertainment and not on behalf of another person.
• You must not permit another person to access or use your account.
• You must comply with applicable Australian laws and any other laws that apply to your use of the service.
• You must not use the website for unlawful, fraudulent or abusive activity.

2. Account registration and security

Some features require you to create a personal account. During registration and at other times, Powerup Casino may request information needed to verify your identity, age, location, payment details or eligibility. You agree to provide information that is truthful and to update it if it changes.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a fault on the part of the operator. You must notify Powerup Casino promptly if you suspect that your account has been accessed without permission, your password has been disclosed or your account details are no longer secure.

You may hold only the permitted number of accounts. Creating duplicate accounts, using false details or attempting to avoid account controls is not allowed. The operator may investigate suspected duplicate, linked or improperly used accounts and may restrict access while an investigation is carried out.

Verification and account review

Powerup Casino may carry out customer due diligence, identity checks, age checks, source-of-funds checks and other compliance reviews. You must provide requested documents within the timeframe specified. Documents must be genuine, current, readable and belong to you. Failure to complete a review may result in limits being placed on your account, transactions being declined or the account being suspended or closed.

The operator may refuse an application, suspend an account or close an account where this is necessary to meet legal, regulatory, security, fraud-prevention or responsible gambling obligations. Any action will be taken in accordance with applicable law and relevant account procedures.

3. Deposits, withdrawals and funds

Available payment methods, minimum and maximum transaction amounts and any applicable conditions will be shown on the website or during the transaction process. You must use a payment method held in your own name unless the operator has expressly permitted otherwise. Payments may be subject to verification, processing checks and the rules of the relevant payment provider.

You must not deposit funds using a payment method that you are not authorised to use. The operator may delay, decline, reverse or investigate a transaction where it identifies a security, compliance, fraud or payment concern. Additional information may be requested before funds can be credited or withdrawn.

You should only deposit money that you can afford to lose. Deposits are intended for playing on the platform and must not be used to conceal the origin of funds, transfer money to another person or carry out any unlawful activity. The operator may take action where transactions appear unusual or inconsistent with normal account use.

Withdrawal requests are subject to account verification, applicable game or promotional conditions, payment processing requirements and any legal restrictions. The operator may return funds through an approved method and may require additional information before completing a withdrawal. Processing times can vary according to the method used, review requirements and circumstances outside the operator’s control.

Balances, errors and tax

You should check your account balance and transaction history regularly. If funds are credited to your account in error, you must notify Powerup Casino and must not use those funds. The operator may correct an obvious error and recover an amount that was incorrectly credited.

You are responsible for understanding any tax obligations that may apply to you in relation to gambling activity, prizes or other transactions. You should obtain independent advice if you are unsure.

4. Games, promotions and prohibited conduct

Games are provided for entertainment and involve risk. Outcomes are determined by the relevant game rules and, where applicable, approved randomised systems. You accept that you may lose money when playing. Game rules, available features, bet options and displayed information should be reviewed before you place a wager.

If a game, result, balance or transaction is affected by a technical fault, system error or other obvious mistake, the operator may pause the relevant service and take reasonable steps to correct the error. This may include voiding affected play where permitted by applicable law. The operator will not knowingly rely on an error to disadvantage you.

Promotions and bonuses are subject to their own terms. Those terms may include eligibility requirements, expiry conditions, contribution rules, wagering requirements, game restrictions, account limits and withdrawal conditions. You should read the complete promotional terms before accepting or using an offer. If an offer is used in breach of its conditions, it may be removed or cancelled in accordance with those conditions.

Unacceptable activity

• Using automated software, bots, scripts or other tools to interfere with the service or gain an unfair advantage.
• Exploiting a fault, vulnerability, error or technical weakness.
• Using stolen, fraudulent or unauthorised payment details.
• Colluding with other users or manipulating games, offers or account activity.
• Attempting to bypass identity, location, age, security or responsible gambling controls.
• Uploading harmful code or content, disrupting the website or interfering with another person’s access.
• Using the service to launder money, commit fraud or support any unlawful purpose.

Where prohibited conduct is suspected, Powerup Casino may suspend access, cancel affected activity, withhold or recover funds where legally permitted, and report the matter to relevant authorities or service providers.

5. Responsible gambling, privacy and liability

Powerup Casino supports safer gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. You should set personal limits, take regular breaks and avoid gambling when distressed, intoxicated or under financial pressure. Responsible gambling tools and account controls may be available through the website, and you can request help with reducing or stopping your play.

If gambling is causing concern for you or someone close to you, stop playing and seek support from an appropriate Australian gambling-help service or qualified professional. You may also contact Powerup Casino through the support options shown on the website to ask about account restrictions, breaks or self-exclusion. Do not attempt to create another account while a restriction or exclusion applies.

Personal information is handled in accordance with the Powerup Casino Privacy Policy. The privacy policy explains how information may be collected, used, stored and disclosed, including for account administration, payments, security, identity checks, legal compliance and responsible gambling. You should read it together with these terms.

The website and its content are provided subject to applicable law. The operator does not guarantee that the service will always be available, uninterrupted, secure or free from errors, although reasonable steps may be taken to maintain and protect it. Access may be suspended for maintenance, technical issues, security reasons, compliance requirements or circumstances outside the operator’s reasonable control.

To the extent permitted by law, the operator is not responsible for losses caused by your failure to protect account details, misuse of the service, interruptions outside its reasonable control, unauthorised payment activity caused by your actions, or reliance on information that is incomplete or out of date. Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded under Australian consumer law.

Suspension, closure and governing law

You may stop using the service and request closure of your account at any time, subject to completing any required verification and resolving outstanding transactions. Powerup Casino may suspend or close an account in accordance with these terms, applicable law and its compliance obligations. Account closure does not remove rights or obligations that arose before closure.

These terms are intended to operate under the laws applicable to the relevant service and your use of Powerup Casino. Disputes should first be raised through the support or complaints process made available on the website. If a dispute cannot be resolved, you may have rights to pursue it through an appropriate court, tribunal or external complaints pathway.