Privacy Policy

Information we may collect

To provide online casino services safely and effectively, Powerup Casino may handle different types of information about players and website visitors. The information collected depends on how you use the website, which services you access and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you use the website.

Account and contact details

When you register or update an account, we may collect details such as your name, date of birth, residential information, username, password, telephone details and email address. We may also record your communication preferences and information you provide when contacting customer support. These details help us create and administer your account, respond to questions and provide important service messages.

Identity and verification information

For account verification, safety checks and responsible operation of the service, we may request identity documents, proof of address, age-related information or other information needed to confirm who you are. We may also record the results of verification, risk assessments and checks designed to detect suspicious, fraudulent or unauthorised activity. Please only provide documents through the official channels made available on the website.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed through payment providers or other service providers. We may receive transaction references, payment status information and limited payment details needed to process transactions, prevent misuse and maintain accurate financial records. We do not need every payment detail to be stored in the same place or in the same form.

Technical, device and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, login activity and interaction data. This information helps us keep the website secure, understand performance, identify errors and improve the player experience.

Information from other sources

We may receive information from payment providers, identity verification services, fraud prevention services, analytics providers, customer support tools or other service partners. We may also receive information where this is necessary to comply with legal or regulatory obligations, protect players or investigate suspected misuse of the website.

How we use information

Personal information is used only for appropriate business, service, security and legal purposes. Depending on the circumstances, Powerup Casino may use information to:

• Create, maintain and administer player accounts.
• Provide casino services and show accurate account, game and transaction information.
• Process deposits, withdrawals and other requested account actions.
• Confirm identity, age and account details where verification is required.
• Detect, prevent and investigate fraud, money laundering, account takeover, collusion, payment abuse and other suspicious activity.
• Protect the website, systems, players and service providers from security threats.
• Meet legal, compliance, record-keeping and responsible gambling obligations.
• Respond to support requests, complaints, account queries and other communications.
• Monitor website performance, troubleshoot technical issues and improve features and usability.
• Send service messages about accounts, transactions, security, policy changes or other essential matters.
• Send promotional communications where permitted and where you have provided the required choice or consent.

Where information is no longer needed for a legitimate service, security or legal purpose, it may be deleted, anonymised or securely disposed of. Some records must be kept for a period required by law even after an account is closed. This can include account, identity, transaction, communication and security records. The length of time depends on the type of record and the applicable requirements.

Sharing information

Information may be shared with carefully selected service providers where this is needed to operate the website or meet an appropriate purpose. Examples may include payment processors, identity and age verification providers, fraud prevention services, technology and hosting providers, analytics providers, customer support platforms and professional advisers. These providers should handle information under suitable confidentiality and security arrangements.

Information may also be disclosed where necessary to comply with legal obligations, respond to lawful requests, protect rights and safety, investigate suspected wrongdoing or support the prevention of financial crime. We do not sell personal information as a general business practice.

Cookies and similar technologies

Powerup Casino may use cookies and similar technologies to make the website work, remember settings, support secure login sessions, understand how visitors use the website and improve website performance. Some cookies may be necessary for core features, while others may help with analytics, preferences or relevant communications.

Cookies are small files or data elements stored on your device by a website. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not operate correctly or may become less convenient. Browser controls vary, so check your browser's help information for instructions.

Information collected through cookies may be combined with account or technical information where this is necessary for security, service operation, measurement or personalisation. Cookie settings do not always remove information that has already been collected or records that must be retained for legal or security reasons.

Your privacy rights and choices

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You may ask for access to information, request correction of inaccurate or incomplete information, ask for deletion of information where deletion is available, or withdraw consent to marketing communications. You may also have the right to ask questions about how your information is used or to raise a privacy concern.

How to make a privacy request

To exercise your data rights, contact support@powerupcasino.best. Please clearly explain your request and include enough information for us to identify the relevant account or records. We may need to verify your identity before providing information, making changes or processing a deletion request. This protects accounts from unauthorised access and helps prevent someone else from making a request on your behalf.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to retain it.
• Marketing consent: withdraw consent to promotional messages or update your marketing preferences. You can also use an unsubscribe option in a promotional message where one is provided.

Withdrawing marketing consent does not stop essential service, security or transaction messages. Similarly, deleting an account or requesting deletion may not remove records that must be retained for legal, fraud prevention, dispute handling, security or other legitimate purposes. We will explain any relevant limitation where a request cannot be completed in full.

Security, international handling and policy updates

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. Measures may include access controls, account security procedures, monitoring, encryption where appropriate and staff or provider confidentiality obligations. No online service can guarantee complete security, so players should use a strong password, keep login information private and contact support promptly if they suspect unauthorised account activity.

Some providers supporting the website may handle information in countries outside Australia. Where information is handled across borders, appropriate safeguards and contractual or other protections may apply as required. The privacy and security rules in another location may differ from those in Australia.

This Privacy Policy may be updated when our services, technology, legal obligations or privacy practices change. The current version will apply when it is published on the website. We encourage players to review this page from time to time. If a change is significant, we may provide an additional notice through the website or another suitable communication channel.

If you have a privacy question, want to exercise a data right or believe your information has been handled incorrectly, please contact support@powerupcasino.best. We will review the request and respond in accordance with applicable requirements and the nature of the issue.